Case studies

Examples of research, technology and delivery in practice.

This page shows how DESAN translates different research questions into a practical combination of technology, data collection, processing, dashboards and reporting.

Featured case studies for long-term monitors and custom platforms
Concise case studies covering paper processing, face-to-face research and reporting
Clear project stories rather than procurement language

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KWH Tenant Survey

How DESAN delivers the technology and operations for continuous customer monitoring across approximately 130 housing associations.

Housing associations need a continuous view of how tenants experience their services. Each association needs flexibility while results remain comparable and available every day.

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800,000+tenants contacted annually

±220,000respondents per year

±130participating associations

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Contact by email, letter, telephone and SMS from one current response record.
Upload portal, API and SFTP/FTPS for secure data exchange.
Automated validation, deduplication, sampling rules and daily dashboards.
Telephone and digital help desks for tenants and participating associations.

The Library at School Monitor

One national IT5 monitoring environment for libraries, schools, questionnaires, response, dashboards and national analysis.

The Library at School Monitor supports libraries and educational institutions with insight into reading behaviour, motivation and programme delivery.

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300,000pupils in 2025/2026

35,000participating teachers

2,700reading consultants

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Registration portals, questionnaires and roles for libraries, schools and reading consultants.
Response monitoring and anonymised dashboards by service area and location.
Technical management, help desk and support during each survey period.
National analysis and reporting from one consistent data structure.

DigiMV

A secure and accessible IT5 environment through which more than 30,000 healthcare providers submit data and documents.

On behalf of the Dutch Ministry of Health, CIBG collects accountability data from healthcare providers, domestic-violence support organisations and youth-care providers. DESAN developed the DigiMV online environment for this purpose in 2006.

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30,000+healthcare providers

2,500+possible data fields

Since 2006developed by DESAN

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The application was completely renewed for reporting year 2020 on the IT5 platform.
Separate front and back ends, secure coding, eHerkenning and digital accessibility support secure access.
The one-stop environment also includes the RIVM questionnaire on radiation applications.
Data and documents are validated and supplied to organisations including CIBG, Statistics Netherlands, NZa and IGJ.

Large-scale processing of paper questionnaires

Adult and Elderly Health Monitor

Large-scale production, return processing, scanning and data delivery of paper questionnaires for thirteen public health regions.

For the national Health Monitor, DESAN delivered a major share of paper production and processing for regional public health services.

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652,630mail packs sent

70,419returned questionnaires processed

25questionnaire versions

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Production of personalised letters, questionnaires and reply envelopes.
Automated enclosing with coded camera verification.
High-volume scanning with verification for continuity and capacity.
Controlled data delivery by public health region and questionnaire version.

Resident satisfaction research in Groningen

National Coordinator Groningen

Mixed-mode resident satisfaction research with a help desk, paper and online response, analysis and reporting.

NCG needs to understand how owners and residents experience the reinforcement programme. The sensitive subject calls for a careful, accessible approach.

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14,000+owners invited in writing

7,000+completed questionnaires

3,200+open answers processed

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Personal paper invitation with a secure online questionnaire.
Paper response option and a help desk for residents' questions.
Real-time response monitoring and targeted reminders.
Analysis, interpretation and reporting for policy decisions.

Face-to-face tablet research in Oosterpark

Oosterpark Amsterdam Visitor Survey

Recurring face-to-face and online research among visitors and residents around Oosterpark in Amsterdam.

The Municipality of Amsterdam needs periodic insight into the use, appreciation and possible improvements of Oosterpark among visitors and nearby residents.

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±150interviews per wave

±100online participants per wave

2 channelsface-to-face and online

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A fieldwork plan covering varied locations, days and time slots.
Face-to-face tablet interviews by trained interviewers.
An additional online questionnaire for nearby residents.
Combined analysis and comparison across survey waves.

Dutch Tax Administration Tax Monitor

Annual trend research into attitudes and behaviour around taxation, including analysis, open answers and reporting.

The Tax Monitor tracks how citizens and businesses think about taxation and how attitudes and behaviour develop over time.

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2,628respondents in the study

4audiences compared

Annualcomparable trend measurement

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Questionnaire management while preserving consistent trend questions.
Data collection among citizens and businesses.
Analysis of closed and open answers for each audience.
A clear annual report covering trends, differences and interpretation.

What these case studies demonstrate

At DESAN, technology and delivery are not separate worlds.

The added value lies in the combination of control, scale, tools and practical delivery.

One project management structureTechnology, fieldwork and processing are managed as one integrated process.

Current response informationProgress and distribution remain visible and manageable throughout the research.

Scalable deliveryFrom local fieldwork to hundreds of thousands of paper mailings.

Useful deliveryFrom validated data to dashboards and substantive reporting.

Your research

Would you like to know which approach best suits your project?

Discuss the required research methods, scale, technical setup and reporting. DESAN can propose a complete approach or integrate with an existing research process.

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